Shipped & Returns

Shipping Policy

 

Order Processing

Orders are usually processed within 1-2 business days following payment confirmation, excluding weekends and public holidays. We aim to ship orders placed by 12pm NZST on the same day. Orders received after 12:00 pm NZST will be dispatched the next business day. During peak periods or promotional events, processing times may extend slightly. We will promptly communicate any significant delays. You will receive another notification when your order has shipped.

 

Shipping Methods and Timelines

We provide a variety of shipping options during checkout to suit your needs:

Standard Shipping: Estimated delivery within 3-7 business days after order processing.

Expedited Shipping: Estimated delivery within 1-3 business days after order processing.

 

Shipping Costs

Shipping costs are determined based on the chosen shipping method, package weight, and delivery destination.

 

Shipping Restrictions

We currently ship only to addresses within New Zealand and Australia.

At this moment, we are unable to ship to P.O. boxes.

We do not offer international shipping outside of New Zealand and Australia currently.

 

Shipping Errors or Issues

Once shipments leave our facility, they become the responsibility of the carrier and the customer. We partner with trusted third-party logistics carriers, such as NZ Post. While we cannot be liable for third-party errors or issues, in the event of any shipping errors, delays, or items damaged upon arrival, please contact our customer support at thezone.nz@gmail.com for prompt assistance.

 

Order and Shipment Tracking

Upon dispatch, you will receive an email notification with a tracking number to monitor the status of your shipment. Please allow up to 48 hours for the tracking information to become available. If you haven’t received your order within 7 days of your shipping confirmation email, please reach out to us at thezone.nz@gmail.com with your name and order number, and we will investigate.